Consulting ECM Implementation Customer Support Technical Support Softlinx Technical Support is committed to delivering one objective in mind: your business success through total customer satisfaction. Our Technical Support is available via telephone between 8:30 a.m. and 5:30 p.m. Eastern Standard Time (EST), Monday through Friday, excluding holidays. You may reach Softlinx Technical Support by: Phone:    1-978-439-0100 x302 Fax:        1-978-439-0022 E-mail:    help@softlinx.com Softlinx offers the following Technical Support Programs: Standard Annual Support One-year software maintenance and support agreement including telephone support with same day response for calls received between 8:30 a.m. and 5:30 p.m. Bug fixes, patches and enhancements, and all major and minor software upgrades Assistance on system installation, configuration and product usage including remote system diagnostics and troubleshooting Premium Annual Support All of the above for Standard Annual Support Telephone access to Softlinx Technical Support staff for a 7-days per week, 24-hour per day (7 x 24) coverage "Live Recovery" support by a dedicated support engineer in case of production site failure till the site comes live again Next day factory-return-replacement hardware support. Custom Support Programs Custom support program for ad-hoc support needs Custom developed application support arrangements Custom installations and training arrangements For more information on Softlinx Customer Support, contact Softlinx sales representative at sales@softlinx.com. back to top If you are accessing the Softlinx Support Web Site for the first time, you need to obtain a login ID and password from Softlinx.