Softlinx provides superior technical support to help you get the most out of our products and services. For customers with low-complexity issues, we recommend our Standard Support option, while those with more challenging environments would benefit from the Premium Support package.
- One-year software maintenance and support agreement including telephone support with same-day response for calls received between 8:30 a.m. and 5:30 p.m. EST.
- Bug fixes, patches and enhancements, and all major and minor software upgrades
- Assistance on system installation, configuration and product usage including remote system diagnostics and troubleshooting
- Includes all Standard Support services
- 24/7 global support
- "Live Recovery" support by a dedicated support engineer in the event of system failure
- Next day factory-return-replacement hardware support
Softlinx Technical Support Contact Information
- Phone: 1-978-881-0567
- Fax: 1-978-664-0181
- E-mail: email@example.com